Agent / Broker Survey

Managed Health Care Northwest, Inc. is interested in hearing from agents and brokers about our PPO network.  Below is a brief survey that addresses network choice, health care quality, discounts and customer service.

Your participation in this survey will be extremely valuable to MHN.  The information you provide will help us understand what features of our network are most important to you and your clients.  We truly value your opinion.

1.    What factors are most important in your clients' choice of a PPO network?
        (please rank in order of importance 1 to 6.  1 = most important, 6 = least important)

        Please rank 1 2 3 4 5 6   Premium Price
        Please rank 1 2 3 4 5 6   PPO monthly Administrative Fee
        Please rank 1 2 3 4 5 6   Health care cost (i.e. payment rates to physicians and hospitals)
        Please rank 1 2 3 4 5 6   Quality of care
        Please rank 1 2 3 4 5 6   Service area
        Please rank 1 2 3 4 5 6   Size of provider network

2.    In regard to physicians, which is most important to your clients' choice of a PPO network?
       (please rate each 1 = very important, 2 = somewhat important, 3 = unimportant)

        Please rate 1 2 3   Large selection of primary care providers
        Please rate 1 2 3   Inclusion of decision-maker's own primary care provider
        Please rate 1 2 3   Large selection of specialists
        Please rate 1 2 3   Inclusion of decision-maker's own specialist
        Please rate 1 2 3   Large selection of hospitals
        Please rate 1 2 3   Inclusion of hospital closest to the business
        Please rate 1 2 3   Inclusion of hospital closest to the decision-maker's home

3.    Is health care quality a consideration for your customers?
        Yes        No

        If yes, what sources of information to your clients use to ascertain quality?
       
 

4.    Is health care cost (i.e. payment rates for participating physicians, hospitals & providers) a consideration for your customers?
        Yes          No

        If yes, what sources of information do clients use to ascertain cost of care?
       

5.    Is an on-line provider directory important to your clients?
        Yes        No

6.    Do reinsurer discounts influence clients' network choice?
        Yes        No

        If yes, what reinsurance discount percentage would influence the decision?
       

7.    Do payors using multiple PPO networks mostly tell you the fee they pay to each network, or do they mostly charge your clients the same fee regardless of the network selected?
       
        Disclose the fee they pay each network
        Charge clients the same fee regardless of network selected

8.    Is it helpful for MHN staff to attend open enrollment meetings?
        Yes          No

9.    Please tell us how you and your client's judge MHN's customer service
        Good          Bad


Agent Name:    
Agent Phone:   

                       

THANK YOU!